This form template is using the Signature tool in order to capture the signature of the agent, supervisor, and quality analyst. This is a series of questions about a single call wherein it verifies if the agent follows the protocol and practice great customer service. This form template is using the Input Table where several criteria or questions are asked if the agent performs it or not. This Call Center Coaching Form contains form fields that ask about the agent's name, contact details, supervisor's details, and the person who is doing quality assurance. It is also helpful for the agent because he/she will be able to identify his/her areas of improvement and the supervisor can guide him/her to create necessary action plans and goal settings in order to become a successful customer service agent. This is normally used in order to make sure that the agent understands his/her performance during the call. Call Center Coaching Form is a document or tool used by a supervisor or quality analyst as a guide when coaching an agent in a call center.
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